RezExpert Reservation Management System

RezExpert is a powerful, cloud-based reservation management system (RMS) designed to simplify bookings, reduce admin time, and help you grow revenue. With 40+ years of development, RezExpert is trusted across Australia, New Zealand, and worldwide by caravan parks, hotels and Motels, houseboats, marinas, national parks, Indigenous corporations, and tour operators.

Table of Contents

  • What is a reservation management system?
  • Why choose RezExpert over other systems?
  • What industries use RezExpert?
  • What core features does RezExpert include?
  • How does RezExpert save time for staff?
  • Does RezExpert integrate with online travel agents?
  • Can guests manage their own bookings?
  • Is RezExpert secure and cloud-based?
  • How can I get started with RezExpert?

What is a reservation management system?

A reservation management system (RMS) is software that helps businesses manage bookings, payments, and guest records in one place. RezExpert goes further — combining reservations, billing, reporting, and guest communication into a single cloud platform.

Why choose RezExpert over other systems?

RezExpert is designed to be simple to use, even for those who “aren’t good with computers.” Unlike many systems, it’s fully scalable — from small operators to national park networks.


Key advantages:

  • 40+ years of refinement and client feedback
  • Cloud-based and mobile-friendly
  • We're local & with 24/7 support throughout Australia & New Zealand
  • Flexible for multiple industries like tours, tourism accomodation, mining camps, houseboats & many more!


What industries use RezExpert?

What core features does RezExpert include?


RezExpert brings all your booking management needs into one system:


  • Visual Booking Grid – manage reservations at a glance
  • Online Booking – direct bookings via your website
  • Guest Portal – guests manage their own bookings & forms
  • Channel Manager – connect to Booking.com, Expedia, Airbnb and more
  • Rates Manager – set flexible rates, deals, and dynamic pricing
  • Automated Communication – pre- and post-stay emails, surveys, offers
  • Reports & Analytics – track occupancy, revenue, and performance
  • Partner Integrations – Refund Protect, Windcave, OTAs, and more




How does RezExpert save time for staff?

RezExpert automates the tasks that normally consume hours each week, including generating invoices and receipts, sending booking confirmations and reminders, managing long-term billing cycles, and updating OTA availability automatically. By streamlining these processes, your staff can spend less time on admin and more time focusing on your guests.

Does RezExpert integrate with online travel agents?

Yes. RezExpert connects with the world’s largest OTAs through its Channel Manager, including:

  • Booking.com
  • Expedia
  • Airbnb
  • Agoda, and more

Your availability and rates are updated in real time, eliminating double bookings.

Can guests manage their own bookings?


Yes. Through RezExpert’s Guest Portal, visitors can:


  • View, edit, or cancel their bookings (if allowed)
  • Complete required forms (e.g. COVID declarations)
  • Access confirmations and invoices anytime


 Is RezExpert secure and cloud-based?


Yes. RezExpert is a SaaS (software as a service) system hosted in the cloud, which means:


  • Access anywhere with internet
  • Automatic updates (no downloads needed)
  • PCI-compliant payment processing
  • World-class data security and encryption


Frequently Asked Questions – Reservation Management System

RezExpert is designed to simplify your bookings, payments, and guest management. Below are some of the most common questions operators ask about using RezExpert.

Online Bookings

Question: Can guests book directly on my website?
Answer: Yes – RezExpert integrates with your website and Facebook page, allowing guests to book in real time with instant payment options, reducing no-shows and double bookings.

OTA Connections

Question: Does RezExpert connect with Booking.com, Expedia, and Airbnb?
Answer: Yes – RezExpert’s built-in Channel Manager syncs your availability and rates across all major OTAs, ensuring accurate inventory and preventing overbookings.

Guest Portal

Question: Can guests manage their own bookings?
Answer: Yes – through the Guest Portal, guests can log in to view, update, or cancel bookings, complete forms like COVID declarations, and access invoices or confirmations anytime.

Automated Tasks

Question: Does RezExpert save time on admin work?
Answer: Yes – RezExpert automates key tasks such as invoices, booking confirmations, long-term billing, and OTA updates, so staff can focus on guest service instead of paperwork.

Payment Security

Question:  Is RezExpert secure for online payments?
Answer:  Yes – RezExpert integrates with trusted payment gateways like Windcave, Worldpay, and Stripe, ensuring PCI-compliant, encrypted transactions for safe and reliable payment processing.

Scalability

Question:  Can RezExpert handle both small businesses and large networks?
Answer:  Absolutely – RezExpert is used by single-site operators as well as national organisations like NSW National Parks & Wildlife Service, proving its flexibility and scalability.