Testimonials

Testimonials 

"We are a small caravan park and have found it difficult to find a booking system that meets our complex service needs. However, since using RezExpert, we we are finding our bookings flow smoothly, customers are paying online without too many difficulties, and there is always someone available to support us with any issues that we might have.


From the first enquiry, all staff have been friendly, supportive and available to develop our system, answer all queries, and meet all of our needs.


Prior to having this system, we had a paper-based system that consumed a lot of time. Each customer needed numerous calls to confirm bookings, pay deposits, and make final payments. Now, they cannot book without making a payment, and the system reminds all customers to finalise their payments 30 days prior to arrival. This releases administration time to focus on other areas and has reduced my hours by half spent on bookings.


The system allows us to personalise and pre-program emails sent to all customers as well as personalise emails for individual customers.


Clare has been a lifeline, and nothing is too much trouble. If there isn't currently an answer, she will find one or talk to the tech team to see if something can be done to support our needs. She has made the migration easy and achievable, always professional and pleasant, making learning and working with new system achievable and gratifying.


Thank you to all the team at RezExpert and we look forward to a long professional relationship.

Debbie Grose, Port Neill Cabin and Caravan Park

"I wanted to reach out and let you know we have had a cracker few weeks with the system. I am so pleased with it, and to know we have a system that has the capacity to manage our business, with seamless customer engagement, along with the support RezExpert has provided has been a very welcomed change.


Thank you - our success is your success!"

Nicole, Land Administrator, Belmont Wetlands State Park

"RezExpert is so easy to use - we were able to send our entire reception staff a few hours away to a 2 day conference, and could leave our cleaning staff in charge without any worries.


RezExpert has also saved us considerable time. We are no longer working 12+ hour days and spending countless hours waiting to get technical support. In fact, we have been able to rearrange the entire reception staff's rosters!"

Regina, Crown On Darby

“It has been wonderful working with Mitch, Clare, and Mark over the past few months setting up and developing our online booking system for market stalls. 

From go to whoa, you have all made it easy for someone like me who has never used a booking system before to learn, use and be successful. I was never made to feel that I was asking a daft question, you all had endless patience and were totally professional throughout.
  
Our regular stall holders have got used to the new system and apart from those people who are terrified of new technology, most handled it well! What I loved was that a majority of market stall holders do not now communicate directly with me any more until the day of the market, so this has saved me time - they had booked, paid, and been given their position via the online system. I also got great positive feedback from them. I will be recommending your services wherever I go from here.” 
 Corinne,  Boulder Promotion and Development Association Inc (BPDA) 
“Clare is a fantastic instructor who has the patience to deal with people”
Leanne
“We have noticed that our admin time has been halved which has been great and taking payment for our tours has been a lot easier through this system."
 Paul Bidmede, Partner N Wine 
“I can't thank Rob, Mark and especially Clare enough for the continual support with helping me to navigate RezExpert. I was a newbie but after six years I feel I have mastered quite a lot of the program. I love the fact that the staff are always only a phone call away and could fix my mistakes with ease. You are all amazing - thank you so much!”
Faye, Port Sorell Caravan Park
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