Testimonials - What Our Clients Say

"We are a small caravan park and have found it difficult to find a booking system that meets our complex service needs. However, since using RezExpert, we we are finding our bookings flow smoothly, customers are paying online without too many difficulties, and there is always someone available to support us with any issues that we might have.

From the first enquiry, all staff have been friendly, supportive and available to develop our system, answer all queries, and meet all of our needs.

Prior to having this system, we had a paper-based system that consumed a lot of time. Each customer needed numerous calls to confirm bookings, pay deposits, and make final payments. Now, they cannot book without making a payment, and the system reminds all customers to finalise their payments 30 days prior to arrival. This releases administration time to focus on other areas and has reduced my hours by half spent on bookings.

The system allows us to personalise and pre-program emails sent to all customers as well as personalise emails for individual customers.

Clare has been a lifeline, and nothing is too much trouble. If there isn't currently an answer, she will find one or talk to the tech team to see if something can be done to support our needs. She has made the migration easy and achievable, always professional and pleasant, making learning and working with new system achievable and gratifying.

Thank you to all the team at RezExpert and we look forward to a long professional relationship.

We had WorldPay, the online payment system added to our RezExpert booking platform about 9 months ago.  We could not be happier with the decision.

The onboarding process was very simple, after our application was approved by Worldpay, we contacted RezExpert and the system was running within a few days.

There are now days where we have more bookings, booked and paid online than we process in the office. Given our office is open only during the week the online system allows people to book over the weekend, at a time more convenient for many. Prior to this these bookings were lost to online agent platforms. Or it would create a surge of enquiries first thing Monday morning that we would have to staff for.

We have also had an increase in international bookings who prefer booking online for security of payments, and to avoid issues around language and time zone barriers.

However, with the increase in bookings we have had our costs reduced through the decrease in wages. This has seen approximately a 10 -20% decrease in the number of staff needed to handle the phone enquiries. This has made a huge difference to our business as it is seasonal and having the number of trained staff needed for peak period is difficult. It now allows us to have a more even workflow that allows for more time for other administrative tasks to help keep the office running smoothly.

RezExpert has completely transformed how we run QRI Services Village. The system gives us full visibility over our 296 rooms, lets us customise views for different clients and shifts, and makes planning far more efficient. Since switching, we’ve doubled our revenue, reduced back-of-house staffing costs by around 40%, and can manage the entire camp with just one bookings officer. The local support is outstanding — you can pick up the phone and get help straight away. RezExpert has made a huge difference to our business.

"RezExpert is so easy to use - we were able to send our entire reception staff a few hours away to a 2 day conference, and could leave our cleaning staff in charge without any worries.

RezExpert has also saved us considerable time. We are no longer working 12+ hour days and spending countless hours waiting to get technical support. In fact, we have been able to rearrange the entire reception staff's rosters!"

We have noticed that our admin time has been halved which has been great and taking payment for our tours has been a lot easier through this system.

Clare is a fantastic instructor who has the patience to deal with people

Worldpay for Platforms has proudly partnered with RezExpert since 2022, delivering seamless payment integration to their customers. We truly value our partnership and look forward to continuing to support their customers on delivering fast, simple and secure payments designed to support real business growth.

Trust is perhaps the most important quality a business can gain from its customers. DigitalRez has gained that trust from their clients seeking not just an online reservation and booking management system, but the quality help and support from real people like Mark and the team, who not only develop the digital software, but back it up with real customer care. DigitalRez has been a long standing member and partner with Capricorn Enterprise, the region’s tourism and economic development Organisation – they are not passive members, but actively attend our networking nights and industry events to really connect with their local community.