National Parks

RezExpert Central is the ideal software suite to manage national parks and large membership networks.

What is a Central System?

• A Central System is designed to produce operating efficiencies and be able to generate booking fee revenue for the client
• A Central System must allow guests to book sites, accommodation & products securely, offer real time online payments with a PCI compliant credit card gateway including pre-authorisation and card rebilling
• A Central System needs to produce automated email confirmations for the park and the client
• A key requirement is functionality to allow guests to view their upcoming and historical reservations, reprint booking confirmations, modify arrival dates and book additional reservations.

At DigitalRez, our worldwide team of professionals has developed the expertise to deliver innovative solutions and 24/7 support to organisations requiring large scale online bookings and property management solutions across their portfolio. 

Click here to download an overview of RezExpert's Central System for National Parks.

New South Wales National Parks & Wildlife Service (NSW NPWS) 

Implemented progressively from 2003 into high-volume parks, DigitalRez maintained campground property management systems for campground and caravan parks located across the NSW National Parks system.

This relationship continued and developed until 2012 when the New South Wales National Parks & Wildlife Service (NSW NPWS) commissioned DigitalRez to provide the RezExpert Central Reservation System, which continues to this day.

DigitalRez has continually developed the NSW NPWS’s central reservation system to manage their unique variety of bookable inventory [cabins, homesteads, alpine shacks, lighthouse cottages, campsites, group camps, community buildings, tickets and park passes in over 120 locations in New South Wales.

Using RezExpert Central has resulted in significant administrative savings in time and labour, and a reduction in customer service costs. Online booking fee revenue has consistently exceeded budget projections and booking revenue increases year on year. Well over 90% of consumer bookings now occur online! 

Click here to read a case study detailing RezExpert's Central Booking System for the NSW NPWS.

Our experience with national parks clients began over 20 years ago in the millennium bug year 2000!

Denali Parks and Resorts – Alaska, USA: Denali National Park & Preserve (U.S. National Park Service) (nps.gov) 

Implemented in 2000, Denali processed upwards of 300,000 bookings and 300,000 tickets p.a. The system processed approximately $35 million annually. The management rights & IT systems were changed in 2009 when Denali was incorporated in the USA National Parks network.

1000 Trails – Texas, USA: http://www.thousandtrails.com/aboutus.asp

Implemented in 2001, 1000 trails processes 750,000 bookings annually generating $80 million.

The system was upgraded to run in an Oracle database environment and provides individual property management at all resorts and tracks activity for 125,000 members and 3 million marketing members. Still in operation.