RezExpert for Backpacker Hostels

RezExpert is the complete cloud-based booking and property management system designed for backpacker hostels. From managing dorm beds and private rooms to handling group bookings and online reservations, RezExpert saves you time and simplifies operations.

Table of Contents

  • Why is RezExpert ideal for backpacker hostels?
  • Is RezExpert easy for hostel operators to use?
  • What rate management tools are included?
  • Can RezExpert automate guest communication?
  • How does the Channel Manager increase bookings?
  • How does online booking work for hostels?
  • What is the Guest Portal and how does it benefit guests?
  • Does RezExpert support group bookings?
  • Frequently Asked Questions – Backpacker Hostels
  • How can I get started?

Why is RezExpert ideal for backpacker hostels?

RezExpert has been developed over 20 years with hostel operators in mind. It helps you manage dorm beds, private rooms, and shared facilities with ease — all from one platform.

Is RezExpert easy for hostel operators to use?


Yes. Even if you “aren’t good with computers,” RezExpert’s intuitive booking grid and simple interface makes managing your hostel straightforward. Being cloud-based, it works on any device with an internet connection.

What rate management tools are included?

RezExpert’s Rate Plan Manager makes pricing flexible and competitive:


  • Daily, weekly, and seasonal pricing
  • Special promotions such as stay 3, pay 2
  • Dynamic rates that adjust automatically based on occupancy levels


Can RezExpert automate guest communication?

Yes. RezExpert saves staff hours by automating emails such as:


  • Pre-stay reminders and hostel information
  • Post-stay thank-yous and review requests
  • News updates and special offers


How does the Channel Manager increase bookings?

RezExpert connects your hostel to the world’s leading Online Travel Agents (OTAs), including:


  • Booking.com
  • Expedia
  • Airbnb, and many others

This increases your visibility and ensures your availability is always up to date.

How does online booking work for hostels?

RezExpert connects via a Book Now button on your website, allowing guests to book beds and rooms directly.


Benefits:


  • Real-time availability (no double bookings)
  • Instant credit card payments with payment gateway integration
  • Many hostels report up to 80% of bookings online
  • Improved cash flow and fewer no-shows


What is the Guest Portal and how does it benefit guests?

Guests can log in to a secure portal where they can view and manage their bookings, complete forms such as waivers before arrival, and easily access their confirmations and invoices at any time.

Frequently Asked Questions – Backpacker Hostels

RezExpert makes managing backpacker hostels simple, from dorm beds to group bookings. Below are some of the most common questions hostel operators ask, with clear answers on how RezExpert helps streamline daily operations.

Cleaning Reports

Question: Can I generate a cleaning report for my hostel staff?
Answer: Yes – RezExpert can create housekeeping reports and task lists so cleaners know which dorms and rooms need servicing, and what’s required for each turnover.

Dorm Availability

Question: Can I make some dorm rooms unavailable for booking?
Answer: Yes – you can hide selected dorms or beds from your website and channel listings. These can remain visible internally for staff-only bookings.

OTA Connections

Question: Does RezExpert connect with Booking.com, Hostelworld, and Expedia?
Answer: Yes – RezExpert’s built-in Channel Manager syncs your availability and rates with major OTAs, ensuring real-time updates and no double bookings.

Group Reservations

Question: Can RezExpert handle large group bookings?
Answer: Yes – RezExpert supports group bookings, allowing you to link reservations together, invoice collectively or individually, and manage groups with ease.

Online Booking Flexibility

Question: Do I have to use online bookings?
Answer: No – RezExpert works as a manual booking grid if you prefer to take bookings by phone, email, or walk-in. You can enable online bookings whenever you’re ready.

Credit Card Deposits

Question: Does RezExpert support deposits and pre-authorisations?
Answer: Yes – RezExpert integrates with secure payment gateways to process deposits, capture credit card pre-authorisations, and manage security holds.