RezExpert Central System for National Parks

RezExpert Central is the proven solution for managing bookings, permits, and memberships across national parks and large-scale networks.

Trusted by agencies like NSW National Parks & Wildlife Service (Australia).



Table of Contents

  • What is RezExpert Central?
  • Why do national parks need a centralised booking system?
  • What can guests do using the Central System?
  • Who uses RezExpert in national parks today?
  • What success has NSW National Parks & Wildlife Service had with RezExpert?
  • What are other examples of RezExpert in global national parks?
  • What features does RezExpert include?
  • National Parks FAQs
  • How do I contact RezExpert for a national parks solution?


Image: Courtesy of NSW National Parks

What is RezExpert Central?

RezExpert Central is an enterprise-grade platform built for national parks, government bodies, and multi-location properties that require secure, scalable, and automated property and booking management.

Why do national parks need a centralised booking system?

A centralised system like RezExpert enables national park operators to:


  • Create operational efficiency across multiple sites
  • Generate online booking fee revenue
  • Automate payments, receipts, and communications
  • Provide guests with self-service tools for faster interactions


Image: Courtesy of NSW National Parks

What can guests do using the Central System?

With RezExpert Central, your visitors can:


  • Book accommodation, campsites, and park passes online
  • Make secure payments via PCI-compliant gateways
  • View upcoming and past reservations
  • Reprint booking confirmations
  • Modify arrival dates or add bookings
  • Access the Guest Portal for self-service tools


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Image: Courtesy of NSW National Parks

What success has NSW National Parks & Wildlife Service had with RezExpert?

Scope:

  • Since 2003 (Central System implemented in 2012)
  • Over 120 locations across NSW
  • Bookable inventory includes: cabins, homesteads, alpine shacks, lighthouses, campsites, tickets, and group buildings


Results:

  • 90% of bookings now occur online
  • Booking fee revenue exceeds projections
  • Admin time and labour costs significantly reduced
  • Ongoing system development tailored to National Parks & Wildlife Service needs
Read full NSW NPWS case study

What features does RezExpert include?

Rate Plan Manager

  • Dynamic pricing by date or occupancy
  • Special offers (e.g. stay 3, pay 2)
  • Daily, weekly, seasonal, or event-based rates

Online Booking System

  • 24/7 availability across your website & Facebook
  • Up to 80% online bookings for many clients
  • Real-time inventory updates = no double bookings
  • Add payment gateways for secure instant payments

Guest Portal

  • Guests manage their own bookings
  • Submit declarations and forms pre-arrival
  • Modify or cancel where applicable

Group Booking Capability

  • Link multiple bookings together
  • Bill collectively or separately
  • Ideal for schools, clubs, or large family groups

Channel Manager Integration

  • List your properties on Booking.com, Expedia.com, Airbnb.com and other OTAs
  • Increase exposure and fill more availability

Automated Guest Emails

  • Send pre-arrival instructions, post-stay follow-ups, and special offerS
  • Personalised messaging saves time and improves guest experience

National Parks FAQs

Quick answers to common questions about using RezExpert in National Park operations.

Multi-Park Dashboard

Question: Can I have one dashboard that allows me to report on all park area locations?
Answer: Yes - RezExpert gives you a central dashboard where you can see bookings, permits, and reports across multiple and all park areas at once.

Employee Access Levels

Question: Can there be different levels of system access based on an employee’s role within National Parks?
Answer: Yes - you can set role-based permissions, so rangers, administrators, and head office staff only access the areas and tools relevant to their job.

Integration with Salesforce

Question: Does RezExpert integrate with Salesforce  CRM?
Answer: Yes - RezExpert can automatically communicate with Salesforce, allowing your visitor and booking data to flow directly into your CRM.

Custom Branding

Question:  Can RezExpert be branded to look like our National Park?
Answer:  Yes — RezExpert can be customised with your park’s colours, logos, and branding so the booking experience feels like part of your official website!