RezExpert for Kennels & Catteries

RezExpert is the complete, cloud-based management system for kennels and catteries, designed to save you time, simplify bookings, and give pet owners confidence that their animals are in good hands.

Table of Contents

  • Why is RezExpert ideal for kennels and catteries?
  • Can RezExpert manage pet records and vaccination details?
  • How does automated communication help pet businesses?
  • What reporting options are available?
  • Is RezExpert easy for non-technical staff to use?
  • Can guests book their pets online?
  • Frequently Asked Questions – Kennels & Catteries
  • How can I get started with RezExpert?

Why is RezExpert ideal for kennels and catteries?

RezExpert has been refined over 20+ years to meet the needs of pet boarding operators. It manages suites, runs, bookings, and payments in one system, freeing your staff from paperwork so they can focus on care.

Can RezExpert manage pet records and vaccination details?

Absolutely. RezExpert includes Pet Record Management, allowing you to:


  • Store vaccination certificates, microchip details, and ID photos
  • Track breed, size, diet, and temperament notes
  • Produce pen cards at the click of a button, complete with pet and owner details


This ensures compliance, improves safety, and keeps vital information in one place.

How does automated communication help pet businesses?

RezExpert makes it easy to stay connected with pet owners by automating key emails, including:


  • Pre-stay reminders
  • Post-stay thank-yous and surveys
  • News updates
  • Special offers


These sequences save staff time and improve guest loyalty.

What reporting options are available?

RezExpert includes 80+ built-in reports covering finance, occupancy, and operations, such as:


  • Trial balances and tax reports
  • Revenue and occupancy statistics
  • Customisable reporting for unique needs


If the report you need doesn’t exist, you can create your own.

 Is RezExpert easy for non-technical staff to use?

Yes. Even if you “aren’t good with computers,” RezExpert’s intuitive booking grid and cloud-based access make it simple to use on any device, anywhere.

Can guests book their pets online?


Yes. RezExpert’s online booking system allows pet owners to book kennels or catteries directly from your website or Facebook page.

Frequently Asked Questions – Kennels & Catteries

Here are some of the most common questions operators ask about using RezExpert for pet boarding

Booking Flexibility

Question: Do I have to use online booking?
Answer: RezExpert gives you full control over how you take bookings, be it online through your website, in-house at reception, and or, both!

Pet Records & Documents

Question: Can I upload pet images and documents like vaccination certificates?
Answer: Yes – RezExpert’s client records allow you to securely store vaccination details, ID photos, and any other documents you require.

Multiple Pets in One Suite

Question: Do I have the option to book multiple animals in the one room or suite?
Answer: Yes – RezExpert allows you to configure suites however you need. During busy peak periods you can split rooms to maximise occupancy.

Custom Pet Fields

Question: Can I record the type of animal breed and the pet’s name?
Answer: Yes – RezExpert lets you create custom fields so you can capture personalised details such as breed, size, diet, temperament, and of course, the pet’s name.