The following article is a summary of the presentation given by Mitch Wallenhoffer, Marketing Manager, DigitalRez Australia, at the Tourism Innovation Forum in Brisbane, QLD on 25 July 2024. You can watch a recording of the presentation here:
https://www.youtube.com/watch?v=tqdTB7PEYfo&t=2s
In today's fast-paced tourism industry, efficiency, increasing revenue, and ease of use are crucial for small to medium-sized businesses. DigitalRez Australia, a leader in tourism technology, offers
RezExpert, a cloud-based booking and management system that provides these benefits to a wide range of operators. From accommodation providers, such as hotels, hostels, and eco-resorts, to national parks and tour operators, RezExpert helps businesses streamline their operations and increase profits.
Saving Time with an Automated Booking System
One of the key efficiencies that
RezExpert delivers is time-saving. Before adopting a booking system, many businesses rely on manual processes like phone calls, diaries, and handwritten bookings, which can be time-consuming. Without automation, tasks such as confirming bookings, processing payments, and sending reminders require significant staff involvement.
With RezExpert, this laborious process is eliminated.
Automated online booking allows businesses to receive reservations, securely process payments, send automatic confirmations, and even deliver reminder emails—all without human intervention. This frees up valuable time for staff to focus on providing better guest experiences or other business priorities.
Increasing Revenue with Online Bookings
Easy-to-Use System for Both Staff and Guests
A good booking system should be easy for both guests and staff to use. RezExpert excels in this area, offering a
user-friendly interface that’s continuously updated to meet the latest web trends.
Staff, even those who are less tech-savvy, find it easy to navigate RezExpert’s reservation management tools. For operators who worry that a new system will force them to change how they run their business, RezExpert’s
flexible rules engine ensures that the system adapts to their needs, not the other way around.
Businesses can choose from multiple booking interfaces, such as letting guests book specific rooms or sites themselves or allowing the operator to allocate units at check-in. Additionally, the
interactive property map feature makes the booking process even more intuitive for guests.
RezExpert’s
self-service guest portal empowers guests to manage their bookings, check details, and even request changes or cancellations, which improves customer satisfaction and reduces the workload for staff.
Integrations That Enhance Operations
RezExpert integrates with various tools that enhance efficiency and revenue generation, including:
- Payment Processors: Secure, reliable, and PCI-compliant, these tools allow guests to pay electronically at the time of booking. This integration reduces the risk of no-shows, improves cash flow, and saves administrative time.
- Channel Managers: RezExpert connects with over 150 online travel agents (OTAs) such as Booking.com and Expedia, ensuring that a property’s availability is always up to date across all platforms. This helps prevent double bookings and maximizes visibility on search engines.
- Access Control Systems: From boom gates to door locks and amenities access, RezExpert integrates with systems that offer guests secure entry to a property while automatically revoking access upon checkout. This integration enhances security and reduces manual oversight.
Trusted Technology Partner with Industry-Leading Support
Finally, choosing RezExpert as a booking system means more than just adopting a tool—it means gaining a trusted technology partner. DigitalRez Australia prides itself on providing top-notch
customer support. Clients often deal with the same support person each time, ensuring personalised and consistent assistance.
RezExpert’s support team is available 24/7, ensuring that businesses have the help they need whenever they need it. Whether it’s technical assistance or advice on how to optimize the system for better performance, RezExpert stands by its partners.
Conclusion
In summary, adopting
RezExpert as your booking system will help your tourism business achieve three critical efficiencies:
- Save time with automated processes.
- Increase revenue by capturing online bookings and leveraging marketing tools.
- Enjoy ease of use with a flexible, user-friendly system for both staff and guests.
In an industry where time, revenue, and operational simplicity are paramount, RezExpert is the tool that empowers businesses to thrive.
To contact one of our team to discuss how RezExpert can become your booking system, click on the "Get Started" button at the bottom of this page.
